Walk Into Hard Conversations with Confidence, Composure, and Control.

Confident Conversations©

A 6-week course for leaders who are done winging it.

 
 Confident Conversations© is an online, practice-based course built around the Leadership Presence Lab©, our AI-powered tool that lets you rehearse these conversations before you're actually in them.

 

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THERE'S A CONVERSATION YOU'RE AVOIDING RIGHT NOW.

You know it matters. That's why it feels so heavy.

The feedback you keep putting off.
The team member who gets defensive.
The peer who pushes back in meetings.
The manager who gives unclear direction, then questions your work.
The conversation where something needs to be said, but you are not sure how to say it without making things worse.

So you think it through.
You rewrite the opening sentence in your head.
You tell yourself you will bring it up next time.

Then next time comes. And you soften it, over-explain it, avoid it, or walk away replaying what you wish you had said.

That does not mean you are a bad leader.

It means you are being asked to perform in moments you have not had enough space to practice.

Confident Conversations gives you that space, and a system to use inside it.

KNOWING WHAT TO SAY WAS NEVER THE BIGGEST PROBLEM.

Think about it...

You know feedback should be direct.

You know defensiveness doesn't mean you back down.

You know what a clear, composed leader sounds like.

None of that holds up once the conversation actually starts. Once their tone shifts. Once your own reaction kicks in before you can catch it.

That is where leadership conversations actually get hard. Not in the plan. In the room.

Confident Conversations trains you for the room, before you're actually in it.

 

34% of managers and employees have postponed a difficult conversation for a month or more*.

  

That's a third of your workforce sitting on unresolved conflict, while you read this... and it's showing in your attrition numbers, your engagement scores, and every project that's quietly behind schedule.

 

*Source: Crucial Learning 

I want to close that gap!

WHAT MOST LEADERSHIP TRAINING GETS WRONG.

Most leadership training teaches you what to say, then sends you back into the room to figure out how to actually say it.

 If you are reading this for yourself, you already know why training alone hasn't worked. Information doesn't build confidence. Reps do.

If you are reading this for your team, you know this too. You've bought the seminars. The behavior still isn't sticking, because nobody gave your managers a place to practice before the conversation that actually counted.

Confident Conversations© closes that gap.

BUILT AROUND THE LEADERSHIP PRESENCE LAB©

Leaders practice high-stakes conversations before the real pressure hits.

Each week, you take a real type of leadership conversation and prepare for it using that week's framework. Then you step into the AI-powered Leadership Presence Lab© and work through two prompts focused on that week's topic.

 

Most programs teach you what to say and stop there.

Confident Conversations© is where you actually practice saying it, before you're standing in the room.

 

Here’s a real example of a leadership conversation inside the Lab. ↓

Jon Doe

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Jane Doe

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Jim Doe

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HARD CONVERSATIONS RARELY FALL APART BECAUSE YOU DON'T CARE.

They fall apart because you walk in carrying too much uncertainty.

Uncertainty doesn't show up as one thing. It shows up as this: 

"I don't know where to start"

That first sentence matters.

Start too soft and the point gets lost. Start too blunt and the other person shuts down. Start without a plan and the conversation controls you.

Inside the course, you will learn simple frameworks that help you get clear before you walk in.

What needs to be said? What outcome are you working toward? What does the other person need in order to stay in the conversation with you?

So instead of opening with nerves, you open with direction.

Once you know how to open, a new fear shows up. What if it lands wrong?

"I know what I mean. I just don't know how it will land."

That is the fear underneath a lot of avoidance.

You are not trying to dodge leadership.

You are trying to avoid damage.

Confident Conversations helps you shape the message before the real moment arrives, so you can be direct without being careless and thoughtful without being vague.

You will learn how to say what needs to be said in a way people can actually hear.

Then tension walks into the room, and clarity alone is not enough.

"I lose myself when tension shows up."

Maybe you freeze.

Maybe you ramble.

Maybe you get too careful.

Maybe you get too sharp.

Maybe you start managing their reaction instead of leading the conversation.

This is where the Leadership Presence Lab matters.

You will practice realistic conversation moments with pushback, emotion, resistance, and uncertainty before you have to handle them in real life.

You get to try the words.

Feel the pressure.

Notice your patterns.

Reset.

Run it again.

That is how composure becomes something you can return to, not something you hope you have.

None of this works, though, if you cannot find the time to build it.

"I am already busy."

You do not need another heavy program sitting unfinished in your dashboard.

Confident Conversations is built for working leaders.

Each week is focused and practical, with short training, guided reflection, AI-powered practice, and application tied to conversations you are already having.

This is not extra theory.

It is support for the leadership moments already on your calendar.

And once the time is carved out, the real test is whether any of it transfers.

"I need this to work in real life."

Exactly.

That is why every week moves from learning to practice to application.

You will not just think about communication.

You will use the tools on real conversations, real tension, real feedback, real pushback, and real influence moments.

The goal is not to sound polished inside the course.

The goal is to walk into your actual leadership conversations more prepared than you were before.

Even with all of that, you may still hit a wall mid-week.

"What if I get stuck?"

You are not left alone to figure it out.

Weekly live applied coaching hours give you a place to ask questions, talk through challenges, and get support as you apply the work.

Sometimes the difference between avoiding a conversation and handling it well is having a place to think it through first.

That place is built in.

The last fear is not about any single week. It is about whether you will still be doing this in week six.

"I'm afraid I'll start strong and then fall off."

That is why the course is structured as a six-week cohort.

You have a clear path.

A weekly rhythm.

Required practice.

Real application.

And a reason to keep moving.

You are not buying access to a pile of content.

You are stepping into a guided practice process designed to help you build the skill while the momentum is still there.

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What changes in six weeks?

 

You stop walking into hard conversations with a loose idea and crossed fingers.

 
You know how to prepare.
You know how to open.
You know how to stay grounded when emotion shows up.
You know how to give feedback without losing the thread.
You know how to hold your ground without making the conversation a battle.
You know how to use questions to create clarity, trust, and influence.
 

 You may still feel nervous. But you won't be winging it.

And that changes how people experience your leadership.

THE SIX WEEK JOURNEY

Built to change how you show up when it counts.

WEEK 1:

YOUR INNER COMPASS

Know what's driving you before you walk in the room.

Before you lead the conversation, you need to understand what is happening inside you.

This week helps you slow down, notice your emotional patterns, and recognize the default behaviors that show up when pressure rises.

You will learn how to prepare yourself before the conversation, so you are not reacting from stress, frustration, avoidance, or over-explaining.

Because the first conversation you lead is the one happening inside you.

WEEK 2:

THE CLARITY CONVERSATION

Stop being misread and start being heard.

Once you understand what is happening internally, the next challenge is clarity.

What do you actually want to accomplish?

What does a good outcome look like for both of you?

How will you open the conversation without rambling, softening, or surprising the other person?

This week gives you a simple structure for opening conversations with more confidence, direction, and buy-in.

Because when you only have a topic, you are winging it from the first sentence.

WEEK 3:

THE FEEDBACK CONVERSATION

Say it in a way that actually lands.

You may worry about being too direct, creating defensiveness, damaging trust, or making the situation worse.

This week helps you deliver feedback with clarity and curiosity, while staying focused on the path forward.

You will learn how to separate facts from stories, name expectations clearly, and keep the conversation from getting hijacked by secondary issues.

Because delayed feedback does not avoid tension.

It multiplies it.

WEEK 4:

THE TOUGH CONVERSATION

Hold your ground when tension, pushback, or emotion shows up.

This is where many leaders lose confidence.

The other person gets defensive.

The tone shifts.

The conversation starts moving away from the real issue.

You feel the pressure to either back down or push harder.

This week helps you stay composed without becoming cold, direct without becoming harsh, and grounded without losing the relationship.

You will practice what to do when emotion enters the room and how to acknowledge what is happening without reversing your message.

Because confidence is not the absence of discomfort.

It is the ability to stay intentional inside it.

WEEK 5:

THE INFLUENCE CONVERSATION

Move people without pulling rank.

As you grow as a leader, your success depends less on authority and more on influence.

You need to move conversations forward with peers, senior leaders, team members, and stakeholders who may not immediately agree with you.

This week helps you use questions, curiosity, and strategic clarity to create alignment instead of resistance.

You will learn how to influence without over-explaining, forcing, defending, or relying only on your title.

Because the best leaders don't just communicate information.

They shape understanding.

WEEK 6:

CARRY IT FORWARD

Make intentional leadership your default, not your exception.

The final week brings the full system together.

You will integrate the tools, reflect on your growth, and build a plan for carrying the work into future conversations.

You will also use a simple post-conversation review to keep improving after the course ends.

Because the goal isn't to handle one conversation well.

The goal is to become the kind of leader who can consistently walk into hard conversations with clarity, presence, and confidence.

 

WHAT'S INSIDE (AND WHY)

Every week starts with focused training, each one building a different piece of how you show up in conversations.

Leaders are busy, so the training stays short and practical, built for working leaders, not another hour-long lecture sitting unfinished in a dashboard.

Targeted frameworks and tools are leveraged, but understanding a framework is not the same as trusting yourself to use it under pressure; that's where the AI-powered Leadership Presence Lab© steps in to close that gap. The Lab gives you unlimited reps, on your schedule, before real conversations happen, not after you have already lived through it once and wished you had prepared.

When you get stuck mid-week, live applied coaching hours give you a place to ask questions and work through resistance before it becomes a missed opportunity.

And to make sure this changes behavior, every week ties directly to reflection and application activities.

The six-week cohort structure provides a buildable rhythm with built-in accountability, giving you a reason to actually finish.

Quick recap:
  • Short and focused weekly trainings built for busy leaders
  • Leadership Presence Lab© access and weekly prompts
  • Reflection and application assignments
  • Weekly live applied coaching hours (ask me anything about leadership)
  • Frameworks, tools, and one cohesive system to run confident conversations after the course ends
  • Cohort structure and accountability

You could keep figuring it out one conversation at a time.

 

You could keep reading the books, saving the posts, asking a trusted colleague how they would say it....

 

Or you could spend six focused weeks building the skill directly.

In practice, with frameworks, repetition, and real application.

And build the leadership communication skills you're expected to have, but were never able to practice.

YOUR INVESTMENT

One in three professionals says their silence in a single difficult conversation has cost their organization $25,000 or more*.

Confident Conversations© costs less than 2% of that, for six weeks of training built to make sure the conversation gets had, and gets had well.

 

Enrollment includes 6 weeks of course access. Each week includes:
Focused trainings ($6000 value)
Leadership Presence Lab© Access ($1500 value)
Reflection and application assignments ($1000 value)
Weekly live applied coaching hours ($3600 value)
Bonus! The Confident Conversations Companion Guide ($250 value)

 

Total comparable value: $12,350

Your Investment: $397

 


*Crucial Learning, 2021 study of 1,100 professionals

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PROFESSIONAL DEVELOPMENT BUDGET FRIENDLY

Many leaders can use professional development funds to cover the cost of Confident Conversations©.

Conflict and miscommunication are not abstract costs. Industry research estimates they account for roughly $359 billion in lost productivity each year across U.S. organizations. Equipping yourself, or your team, with a practical communication system is not a soft investment. It is a measurable one.

If you plan to request reimbursement or approval from your employer, documentation can be provided that outlines the course focus, learning objectives, and investment.

WHO THIS IS FOR:

Confident Conversations© works whether you are building this skill for yourself or building it into your team.

It's for managers who need to give clearer feedback, emerging leaders preparing for more responsibility, and team leads navigating tension or misalignment.

It's for leaders tired of replaying conversations after they are over, and for HR and L&D leaders building a bench of managers who do not avoid the conversations that actually move performance.

This is for you if you are done hoping the right words show up in the moment.

WHO THIS IS NOT FOR:

This is not for leaders who want passive content they can skim and forget.

This is not for people looking for scripts that remove all discomfort.

This is not for leaders who want to avoid accountability, feedback, or tension altogether.

Confident Conversations© is for leaders who are willing to practice.

Not perfectly.

Honestly.

Because that is where confidence is built.

MEET HEATHER.

YOUR GUIDE.

I'm Heather Haygood, founder of HMH Solutions, leadership strategist, certified executive coach and change practitioner, and instructor in Boise State University's professional leadership programs.

I built Confident Conversations© because I've seen the same pattern across organizations, teams, and leadership levels: capable leaders struggling, not because they lack intelligence, care, or work ethic, but because they're expected to handle hard conversations in high pressure moments they were never trained for, with no way to practice before they're standing in the middle of one.

Hard conversations take more than good intentions, and when one goes wrong, the impact reaches further than the room it happened in.

They require self-awareness, emotional control, clarity, timing, and curiosity, backed by tools and frameworks that help you access them under pressure.

Confident Conversations© isn't a one-off workshop that you attend once and hope what you heard holds up under pressure. It's training, practice, reflection, and real application working together, closing the gap between how you feel walking into a hard conversation and how you actually show up once you're in it, backed by live weekly support.

Frequently Asked Questions

STILL THINKING ABOUT IT?

Start with our free mini-training and accompanying prep tool to get clear before your next hard conversation.

You will identify:

  • What you want to accomplish
  • What a good outcome looks like
  • How to open the conversation with more clarity and buy-in

Download

Before You Walk In: The 3-Step Framework for Leaders Who Are Done Avoiding Hard Conversations

STOP LEAVING YOUR LEADERSHIP PRESENCE UP TO CHANCE

The conversations you avoid, soften, rush through, or replay are not small.

They shape credibility.

They shape accountability.

They shape influence.

And they shape how people experience your leadership.

Choose to build the confidence to walk in to hard conversations with clarity, composure, and intention.

The next cohort starts soon.

Seats are intentionally limited to protect the quality of practice and support inside it.

 

Secure your seat today.

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